At Arcane Vow, every magical artifact, digital scroll, or service we provide is forged with care and purpose. However, we understand that even the most seasoned adventurer may sometimes require a reversal of coin. This Refund Policy outlines the circumstances under which refunds may be granted and the steps to initiate such a request.
Refunds are only considered for eligible digital service or premium content purchased directly through our platform. If your purchase was made via a third-party portal (such as app stores or game marketplaces), you must consult their policies directly.
Refund requests must be submitted within 7 calendar days of the original transaction. Requests made after this period may be denied, unless exceptional circumstances arise (such as technical errors or service disruptions beyond your control).
Refunds may be granted if one or more of the following conditions are met:
To initiate a refund request, prepare a detailed explanation of your situation, along with your order details and the reason for the refund. Our support team will review each case individually with fairness and transparency.
Once your request is received, expect a response within 3 to 5 business days. Approved refunds will be processed through the original payment method. Processing times may vary depending on the financial institution involved.
If you believe you were incorrectly charged or see a transaction you do not recognize, we recommend contacting us first before disputing the charge with your payment provider. We will investigate promptly and offer a resolution when appropriate.
As the Arcane Vow realm evolves, so too may this policy. Any major changes will be reflected on this page. We encourage adventurers to revisit from time to time to remain informed of their rights and responsibilities.
By making a purchase through our platform, you acknowledge that you have read, understood, and agreed to the terms outlined above. We remain committed to your trust, and we thank you for walking the path of the arcane with us.